At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real-time insights and automation for our customersWe thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skillsAs a Sr. SDET in Agentic QA, you will own the test automation and quality frameworks that support Dialpad’s AI Voice Agent servicesYou will develop automated tests for end-to-end product experiences, from frontend UI to backend services to APIs to audio/text interactionsYou will test orchestration flows, agent configuration experiences, and guardian safeguards to create robust automated coverage for functionality, performance, reliability, UX, and moreIn this role, you will develop substantial amounts of automated test infrastructure and partner deeply with the development team to make our fast-growing AI platform more testable, more secure, and more delightful for customersThis position is based at one of Dialpad’s Canadian offices and reports to a QA Eng Manager in the United StatesOwn end-to-end quality for agentic features and workflows, including strategy, development, execution, and release qualificationDesign and build automation tooling and frameworks for AI/LLM-driven systems, including prompt flows, agent orchestration, and tool integrationsDevelop and maintain evaluation frameworks (evals) to measure response quality, accuracy, and hallucination ratesDrive automation coverage (80%+ for critical AI workflows) using deterministic + probabilistic validation approachesIntegrate AI quality checks into CI/CD pipelines with fast feedback cycles ( Build tooling for LLM observability and debugging, including prompt tracing and response analysisPartner with Applied AI teams on prompt engineering, model selection, and evaluation strategiesDesign and execute performance and load tests for AI services (latency,



throughput, cost efficiency)Identify and mitigate risks related to hallucinations, bias, safety, and edge casesDefine and track AI quality KPIs (task success rates, precision/recall, latency, etc.)Participate in design and architecture reviews to ensure systems are testable, observable, and resilientMentor engineers and contribute to raising the bar on AI quality engineering practicesBenefits Company stock options100% paid medical, dental, and vision planContinued education stipendCell phone, home internet, and gym membership stipendCatered lunches, free snacks & drinksWork from home opportunitiesWe seek individuals who not only meet our high standards but go beyond them Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic Backend: Python, Go, Google Cloud Platform, Cloud Run / App Engine, Kubernetes, Datastore, Redis, Elastic Search5+ years of experience in software engineering or SDET roles with an emphasis on software development Understanding of non-deterministic systems and probabilistic testing approaches Experience building test frameworks and scalable automation systems Strong programming skills in Python (preferred), Java, or Java Script AI Stack: LLM APIs, Live Kit, prompt orchestration frameworks, evaluation tooling Experience testing distributed, cloud-native Saa S systems and APIs Strong collaboration skills with the ability to work across distributed teams and time zones Bachelor’s degree in Computer Science or equivalent practical experience Hands-on exposure to LLMs or AI/ML systems (e.G., Open AI, Claude, Gemini, or similar platforms)Frontend: Vue3, React Familiarity with AI evaluation techniques (benchmarking, golden datasets, human-in-the-loop validation)Experience with CI/CD pipelines (e.G., Jenkins, Git Hub Actions)Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality#J-18808-Ljbffr

📌 Senior Software Development Engineer In Test (Vancouver)
🏢 Dialpad
📍 Vancouver