Lead customer engagement and sales at the forefront as an Assistant Store Leader. This role focuses on driving results, training associates, and managing key programs to enhance customer loyalty.
As the Assistant Store Leader specializing in Customer Experience & Outreach, you will partner closely with the Store Leader to implement and monitor key metrics across various areas including sales and safety. You will coach and train staff while promoting proactive engagement strategies to boost customer acquisition and retention. Your leadership will reflect in the operational excellence and elevated experiences offered in the store.
Key Responsibilities:
• Drive sales through leadership and customer engagement initiatives
• Manage performance metrics and KPIs for store operations




• Train and develop associates for performance excellence
• Oversee customer service standards and satisfaction
• Collaborate on seasonal planning with the management team
Requirements:
• 2+ years in customer service or retail leadership
• Proficient in Microsoft Office and Google applications
• Flexible availability for full time hours
• Strong problem-solving and communication skills
• Proven experience in team building and delegation
Become an integral part of the leadership team, driving results and enhancing customer experiences in the store.
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📌 Customer Experience Assistant Store Leader (Vancouver)
🏢 Crate and Barrel
📍 Vancouver