We're Hiring!Bilingual Account ExecutiveToronto, ON | Montréal, QCwww.Socan.ComPOSITION TYPE: Full-Time, Contract (12 month term)PAY BAND: $71,920 - $91,000REASON FOR HIRING: Temporary replacementWORK MODEL: HybridLANGUAGE: Bilingual (English and French)WHO WE ARESOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires usOUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISMSOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN's commitment to Inclusion & Anti-Racism.WHY WORK WITH US?Make a difference by supporting and collaborating with a vibrant and creative communityEnjoy many options for workplace flexibility and work-life balanceGet involved in the rapidly changing creative spaceAdvocate for and empower the creative communityTogether, we'll help music creators earn more income and make a livingWHAT WE OFFER35-hour workweek schedule(possible flexible work options i.E., 4-day work week (position based)Inclusive and collaborative working environmentABOUT THE ROLEThe purpose of this position is to provide superior customer service to high-profile, top-earning songwriters, composers, and music publishers by proactively managing the administration of their catalogues and ensuring the accuracy and timely payment of their performance and reproduction rights royaltiesThis position requires you to work closely with the Creative team and Operations Queries Team to maintain this high level of service and the retention of our members.Please note:



Fluency in both English and French is required for this position as the position requires constant and regular interaction with both French and English-speaking members and stakeholders.WHAT YOU'LL DO / KEY RESPONSIBILITIESBuild rapport, trust and confidence with assigned accounts that includes a combination of Songwriters, AV Composers and Publisher members to ensure satisfaction with SOCAN.Offer expertise service to ensure members' works and cues are registered, forms are completed/submitted, and agreements are entered in SOCAN systems.Perform proactive tasks and initiatives to ensure proper management of assigned member account of royalties and catalogue maintenance. This includes but is not limited to unidentified performances, initiating claims, requesting documentation, earnings analysis, and looking at trends.Use CRM/Case Management system to properly document and track all member queries and adhere to departmental service level agreements (SLAs).Coordinate with various departments within SOCAN for domestic and international queries and adjustments.Receive and process advance requests from members.Provide information and guidance to high profile members and their managers or representatives throughout SOCAN processes.Provide telephone and email support for all members with respect to any queries regarding area of expertise (cue sheets, concerts, publishing etc.).Resolve member questions or queries with the use of SOCAN's CRM, Member Portal, and database.Use knowledge of SOCAN repertoire to review various reports.Participate and represent SOCAN at industry events as required.Other duties as required.WHAT YOU WILL BRING / QUALIFICATIONS & EXPERIENCEDegree or Diploma in Business,



or a related field or relevant experienceMinimum 5 years' customer service/customer care experienceMinimum of 2 years' experience working in the entertainment/music industryExperience in Copyright, Publishing or Royalty Administration an asset.Excellent communication skills in English and FrenchExcellent interpersonal skills with an emphasis on customer serviceSuperior telephone manners, including valuable telephone etiquette, voice quality, diction, and articulation.Superior listening skillsKnowledge of the music industryKnowledge of local music scene and ecosystemKnowledge and expertise in handling publishing agreements and administration, an assetProficient in use of MS office (Word, Excel) applicationsCOMPETENCIESCommunicatorRelationship BuilderService OrientedResults OrientedAnalyticalAdaptable/flexibleTeamworkInitiativeEmotional Intelligence and ResilienceACCESSIBILITY & ACCOMMODATIONSOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at [email protected] and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.EQUAL EMPLOYMENT OPPORTUNITYSOCAN is an Equal Chance Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.If you don't see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply

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