The Director, Manulife Vitality is accountable for the day-to-day leadership, performance, and evolution of the Vitality business, translating strategic direction into measurable customer, operational, and financial outcomes. This role leads a high-performing team responsible for partnerships, program governance, member experience, analytics, and operational effectiveness while personally leading key strategic initiatives, business planning activities, and enterprise relationships. It is a unique opportunity to shape the future of health engagement in Canada, influence business outcomes at scale, and develop broad leadership experience across strategy, product, distribution, operations, and customer engagement.

Position Responsibilities:

- Lead the day-to-day management and performance of the Manulife Vitality program, ensuring delivery against strategic, customer, operational, and financial objectives.
- Develop annual business plans, strategic priorities, and recommendations that support member growth, engagement, business performance, and advisor adoption.
- Own Vitality portfolio performance, including financial results, member engagement, operational health, risk management, and business outcomes.
- Lead evaluation, prioritization, and recommendation of new opportunities, partnerships, enhancements, and investments that strengthen the value proposition and support growth objectives.
- Personally lead complex cross-functional initiatives and strategic projects that span multiple teams, partners, functions, or business units.
- Oversee the execution of the Vitality roadmap, ensuring priorities are appropriately governed, sequenced, resourced, and delivered through the team.
- Provide strategic oversight of partner relationships, commercial performance, launch readiness, and ongoing partnership value realization.
- Lead portfolio governance, business reviews, and decision-making forums to ensure leaders have clear recommendations, performance insights, and actions.
- Own the annual budget, forecasting process, business cases, and financial management of the program.
- Monitor member, advisor, operational, and financial performance metrics and identify opportunities to improve customer outcomes and business results.
- Partner closely with Distribution, Product, Marketing, Legal, Technology, Operations, Customer Experience, and external partners to align priorities and execute business objectives.
- Represent Vitality in senior leadership discussions, governance forums, and enterprise initiatives, providing data-driven recommendations and business insights.
- Build, coach, and develop a high-performing team while fostering accountability, collaboration, innovation, and continuous improvement.

Required Qualifications:

- 8+ years of progressive experience in strategy, product management, program management, customer engagement, partnerships, insurance, financial services, or related business leadership roles.




- 5+ years leading complex cross-functional initiatives involving multiple stakeholders and competing priorities.
- 3+ years of people leadership experience with accountability for coaching, talent development, and performance management.
- Proven experience developing business cases, managing budgets, financial analysis, and performance reporting.
- Demonstrated ability to influence decisions and deliver results in a matrixed organizational environment.
- Strong strategic thinking, problem-solving, and decision-making capabilities.
- Exceptional communication, presentation, stakeholder management, and relationship-building skills.
- University degree in Business, Commerce, Marketing, Economics, Health Sciences, or a related field.

Preferred Qualifications:

- Experience within insurance, financial services, health engagement, loyalty, digital product, or wellness-focused businesses.
- Experience managing strategic partnerships, vendors, or external commercial relationships.
- Strong knowledge of customer engagement, behavioural science, loyalty programs, or health and wellness ecosystems.
- Experience leading product launches, customer experience improvements, or business transformation initiatives.
- MBA, Master's degree, or relevant qualified designation.
- Experience working with digital products, mobile applications, analytics platforms, or customer-facing technology solutions.
- Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lをご覧ください。

マニュライフは機会均等を是とする雇用主です





マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡をお願いします。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$136,290.00 CAD - $186,290.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

#J-18808-Ljbffr

📌 Director, Vitality (London)
🏢 Manulife
📍 London