Reports to: Regional ManagerAt Medallion we strive for success and we recognize it takes a outstanding team to do that. We look for talented and experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the role that they play to make Medallion a forward thinking, thriving firm.Role: Senior Property ManagerAt Medallion we strive for success and we recognize it takes a great team to do that. We look for talented and experienced people in all aspects of Property Management, Customer Service, Development, and Construction, people who are committed to delivering the very best in the role that they play to make Medallion a forward thinking, thriving firm.About The PositionThe Senior Property Manager is responsible for leading the operations, financial performance, team effectiveness and overall management of a large or complex residential portfolio. This role provides strategic oversight, supports Property Managers and site teams, manages escalated operational and resident matters, and ensures consistent compliance with legislation, company standards and financial objectives. The Senior Property Manager works collaboratively with Regional Management, internal departments, vendors and residents to drive operational excellence, resident satisfaction and long-term asset performance. This role will oversee the Sherbourne and St. Jamestown properties.Key ResponsibilitiesManagementOversee the day-to-day and strategic operations of a large or complex residential portfolio, ensuring strong property performance and consistent service standardsProvide leadership, coaching and operational guidance to Property Managers,



Assistant Property Managers and on-site teamsSupport workforce planning, recruitment, onboarding, performance management and staff development across assigned propertiesEstablish operational priorities, monitor team performance and support consistent execution of company policies and proceduresReview operational reports and ensure compliance with applicable legislation including the Ontario Residential Tenancies Act, Labour Relations, Fire Code and Occupational Health & Safety regulationsCover sites in the absence of the Property ManagerOperationsLead operational oversight for assigned residential properties in accordance with company standards, contractual requirements and portfolio objectivesMonitor occupancy, leasing performance, arrears and resident satisfaction trends, implementing strategies to address risk areasManage escalated tenant relations matters, complex resident concerns and high-priority operational issuesOversee vendor relationships, service contracts, procurement practices and site-level service delivery across the portfolioConduct portfolio reviews and property inspections to ensure buildings are maintained to company standardsLead or support capital projects, building upgrades and operational initiatives in coordination with internal teamsEnsure accurate reporting,



documentation and follow-up related to property operations, compliance and performance metricsFinancialLead preparation and management of annual operating budgets and monitor portfolio financial performance against targetsReview financial reports, variance analysis, arrears performance and expense trends to identify opportunities for improvementPartner with Regional Management and internal teams to implement strategies that support revenue growth, cost control and asset performanceCustomer Service and Community InvolvementPromote a high standard of customer service, professionalism and resident satisfaction across all assigned propertiesMaintain effective communication with residents, internal teams, vendors and leadershipSupport company initiatives, operational improvements and perform all additional duties as assignedParticipate in community eventsQualifications7+ years of progressive experience in residential property management, including experience managing large or complex portfoliosStrong understanding of Ontario's Residential Tenancies Act, LTB process, regulatory compliance and property management best practicesDemonstrated ability to lead, coach and develop property management teamsAdvanced financial acumen with experience managing budgets, reviewing financial reports and improving portfolio performanceExcellent communication, conflict resolution, decision-making and stakeholder management skillsHighly organized with the ability to manage multiple priorities across a large portfolioProficiency with property management software systems and Microsoft Office applications#J-18808-Ljbffr

📌 Senior Property Manager (Toronto)
🏢 Medallion
📍 Toronto