Become a Bilingual Client Success Expert at UniUni, focusing on enhancing experiences for our clients in the last-mile logistics sector. Use your Mandarin skills to bridge communication and optimize service delivery.Your role entails closely monitoring delivery metrics and crafting performance reports for e-commerce clients, ensuring their needs are met with high quality. You will resolve inquiries and exceptions efficiently, collaborating with various internal teams to drive improvement in logistics processes. Expect to perform effectively during peak delivery seasons.Key Responsibilities:Track and improve last-mile delivery services qualityAddress customer inquiries and manage service resolutionsAssist in resolving delivery disputes and exceptionsBuild rapport between clients and internal departmentsAnalyze data trends to enhance operational performanceRequirements:Solid communication skills in Mandarin and EnglishPreferred experience in logistics and e-commerceExcellent problem-solving and customer service orientationSkilled in data analysis using ExcelSuperior time management and interpersonal skillsSupport seamless e-commerce logistics and help cultivate lasting client relationships at UniUni.

📌 Bilingual Client Success Expert At Uniuni (Vancouver)
🏢 UNIUNI
📍 Vancouver