Manager, Strategic Operations and AdministrationFull Time Brantford, ON, CASalary: $71,818.50 AnnuallyWe're Hiring: Manager, Strategic Operations and AdministrationLocation: Brantford, ONHours: Full-time Mon to Fri, 37.5 hrs/weekStart Date: As soon as possibleAt SOAR, we believe in lifting communities through compassionate, inclusive, and innovative care. Serving Brantford, Brant County, and Haldimand County, we provide accredited services in mental health, addictions, housing, justice, and employment.We're a values-driven organization committed to continuous improvement, collaboration, and making a meaningful difference in the lives of the people we serve. If you're someone who thrives on bringing people together, improving processes, and turning ideas into action, we'd love to hear from you.The OpportunityWe're seeking a dynamic, highly organized, and proactive leader to join our team as Manager, Strategic Operations & Administration .This is a unique role that blends operational leadership with strategic project management. You'll oversee administrative operations and staff while serving as a key partner to the CEO and leadership team in advancing organizational priorities, coordinating agency-wide initiatives, and ensuring plans are translated into meaningful action.You'll be at the centre of many of the activities that keep our organization moving forward, from supporting governance processes and leadership development initiatives to coordinating strategic projects, accreditation activities, and organizational planning efforts.This role is ideal for someone who enjoys variety, takes initiative, sees opportunities for improvement, and loves helping teams stay focused, organized, and accountable. You'll work across departments, collaborate with leaders at all levels, and play a critical role in strengthening organizational effectiveness and supporting SOAR's continued growth and impact.What You'll DoLead Administrative OperationsSupervise and support administrative staff across the organizationOversee administrative systems, workflows, and office operationsSupport the CEO and Senior Leadership Team with key administrative and organisational processesCoordinate Board of Directors communications, meetings, records,



and governance activitiesManage policies, procedures, records management systems, and organisational documentationDrive Strategic InitiativesLead and coordinate strategic and operational projects aligned with organisational prioritiesSupport implementation of new programmes, services, and organisational initiativesDevelop project plans, timelines, communication plans, and monitoring processesIdentify opportunities to improve systems, processes, and organisational practicesFacilitate collaboration among departments and stakeholders to achieve project goalsStrengthen Organizational AccountabilityCoordinate Management Team, supervisory, and leadership meetings, including agenda development, preparation of materials, meeting documentation, and action-item trackingMonitor progress on strategic priorities, leadership decisions, and organisational action plansSupport implementation and reporting related to SOAR's strategic plan and key organisational initiativesDevelop tools and processes that strengthen communication, accountability, and follow-through across the AgencySupport Organizational ExcellenceOversee administration and evaluation of SOAR's leadership development programmeCoordinate accreditation activities and related quality improvement initiativesLead planning and implementation of SOAR's Annual Impact EventSupport staff engagement, recognition, and agency-wide planning activitiesPromote innovation, continuous improvement, and data-informed decision-makingWhat You BringDegree or diploma in Business Administration, Public Administration, Health Administration, Project Management, Social Sciences, Human Services, or a related fieldMinimum 5 years of progressive experience in administration, operations, project management, organisational development, quality improvement,



or a related fieldMinimum 3 years of leadership or supervisory experienceExperience leading organisational projects, process improvements, or change initiativesStrong project management, planning, and organisational skillsExceptional communication, relationship-building, and facilitation abilitiesAbility to manage multiple priorities while maintaining solid attention to detailExperience supporting senior leaders, governance processes, committees, or Board activities is considered an assetExperience supporting accreditation, quality improvement, strategic planning, or organisational development initiatives is considered an assetStrong proficiency in Microsoft 365, SharePoint, Teams, and related collaboration toolsAccess to reliable transportationWho Will Thrive in this Role?This role is a great fit for someone who:Takes initiative and doesn't wait to be askedEnjoys creating order and structure in a fast-paced environmentIs energized by coordinating people, projects, and prioritiesBalances big‐picture thinking with strong attention to detailBuilds strong relationships and works effectively across teamsFollows through on commitments and helps others do the sameIs curious, adaptable, and committed to continuous improvementEnjoys helping organizations turn ideas into actionWhy Join SOAR?Salary: Starting at $70,941.00Comprehensive health, dental, vision, and travel benefitsEmployee Assistance Programme (EAP)RSP/TFSA participation and employer matchingStaff wellness initiativesTime Off:Vacation entitlement starting at 3 weeks per yearPersonal leave (60 hours annually)Wellness hours (15 hours per year)Ready to Make an Impact?If you're someone who sees opportunities where others see obstacles, enjoys bringing structure to complexity, and thrives on helping teams turn ideas into reality, we'd love to hear from you.In this role, you'll help connect strategy with execution, support leaders across the organisation, drive meaningful initiatives, and strengthen the systems that help SOAR thrive.Join us in advancing organisational priorities, strengthening our impact, and supporting the important work that improves lives across our community.

📌 Manager, Strategic Operations And Administration (Brantford)
🏢 Soar Community Services
📍 Brantford