Join Xsolla as a Technical Service Operations Lead, driving incident management and operational excellence in a dynamic setting. Bring your expertise in ITIL and observability to enhance platform reliability.

The Technical Service Operations Lead (TSO Lead) position focuses on incident command and cross-functional collaboration within our Global Technical Operations (GTO) team. Candidates should possess strong analytical and communication skills, with a background in technical operations. You will drive continuous improvement through post-incident reviews and track production issue trends.

Key Responsibilities:



• Serve as Incident Commander during major incidents • Own incident communications to stakeholders • Lead blameless Post-Incident Reviews • Analyze incident trends and create Problem tickets • Enforce incident management framework and standards

Requirements: • 6+ years in incident management or technical operations • Strong ITIL foundation and observability stack experience • Excellent verbal and written communication skills • Experience with incident tooling like Datadog and JIRA • Competence in SLA/SLO-driven operations

Bring your skills in incident management and communication to help Xsolla enhance reliability in gaming commerce solutions. #J-18808-Ljbffr

📌 Technical Service Operations Lead at Xsolla (Winnipeg)
🏢 Xsolla
📍 Winnipeg