Elevate your career with Ford Credit Canada as a remote Bilingual Customer Service Representative. You will manage financial accounts, negotiate payment solutions, and provide expert service to customers.In this full-time remote role, you will support a broad network of Canada's Ford and Lincoln dealers. The ideal Bilingual Customer Service Representative will possess strong communication and analytical skills while resolving early-stage delinquency. Your responsibilities include problem-solving financial accounts and delivering professional service that upholds Ford Credit's reputation.Key Responsibilities:Manage early-stage delinquency and identify root causesNegotiate sustainable payment arrangements with customersAnalyze account history to propose solutionsFollow established procedures and guidelines consistentlyAct as a brand ambassador for Ford Credit CanadaRequirements:High School Diploma or equivalent is requiredBilingual in English and French with excellent communicationProficient in MS Office applicationsExperience in collections or financial services is preferredAbility to adapt quickly in a quick-paced environmentTake your customer service skills to Ford Credit Canada and support financial well-being effectively.

📌 Bilingual Customer Service Role - Remote (Vancouver)
🏢 Ford
📍 Vancouver