Elevate customer loyalty with Cogeco as a Retention Specialist. This hybrid role emphasizes customer service and relationship building in Burlington, Ontario, maximizing retention opportunities. As a key player focused on customer retention, your role combines home and office work in Burlington. You will manage inbound and outbound calls from customers looking to downgrade or disconnect services. With strong negotiation skills, you will resolve issues while effectively promoting Cogeco's products and services to retain clients. Key Responsibilities:
- Handle customer downgrade and disconnection requests
- Resolve customer issues expertly and swiftly
- Call customers to maximize retention opportunities
- Offer tailored solutions to meet customer needs
- Promote products while processing customer orders Requirements:
- High School Diploma required
- Minimum 1 year of relevant experience
- Solid communication and negotiation skills
- Ability to work independently and problem-solve
- Familiarity with Google Suite and Windows applications Utilize your expertise in customer service and negotiation to enhance client loyalty at Cogeco. #J-18808-Ljbffr

📌 Retention Specialist At Cogeco (Hamilton)
🏢 Cogeco
📍 Hamilton