Join SkiBig3 as a full-time Reservations Agent and help visitors plan their dream ski vacations in Banff, Alberta. This role emphasizes customer service and itinerary customization, connecting guests with unforgettable experiences.
The Reservations Agent will work from the downtown Banff office during the busy winter season of . You will interact with global guests to create tailored ski vacation packages, promoting SkiBig3 offerings like lodging, lift tickets, and local activities. Comprehensive training ensures you confidently provide expert recommendations, converting inquiries into confirmed bookings.
Key Responsibilities:
• Respond to customer inquiries via phone, email, and live chat
• Generate quotes for ski vacation packages including lodging and lift tickets




• Promote and sell SkiBig3 season passes and related products
• Consult with guests to tailor customized vacation packages
• Follow up with guests regarding trip details and payments
Requirements:
• Robust customer service skills and experience
• Excellent communication over phone and email
• Ability to create customized travel itineraries
• Familiarity with booking systems or similar
• Passion for skiing and the Banff area
Deliver exceptional service as a Reservations Agent and create memorable experiences for SkiBig3 guests.
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📌 Full-Time Reservations Agent in Banff
🏢 The Job Resource Centre
📍 Banff