Join Definity as a Bilingual Customer Care Associate in Ontario, Canada, enhancing the customer journey in the insurance industry. Utilize our InsurCloud platform for claims assistance with no prior insurance experience needed.This hybrid role requires fluency in English and French, where you will engage with customers throughout their claims process from 8:00 AM to 4:30 PM EST. Your strong interpersonal skills will help build trust and resolve queries effectively. Comprehensive training will be provided to set you up for a successful career in insurance.Key Responsibilities:Respond to customer inquiries with empathy and professionalismGather claim information naturally to aid the claims processInput accurate claim data into InsurCloudProvide essential coverage information to insured clientsCreate First Notice of Loss (FNOL) and share contact detailsRequirements:Bilingual in English and FrenchMinimum Secondary school diploma requiredStrong customer service aptitude and emotional intelligenceExcellent communication skills with computer literacyExperience in inbound call centers preferredBring your communication skills, empathy, and commitment to customer care to Definity's agile team!

📌 Bilingual Customer Care Associate At Definity (Ottawa)
🏢 Definity Financial
📍 Ottawa