Enhance service quality as a Field-Focused Account Compliance Manager with City Wide Facility Solutions in Washington. Oversee compliance and build relationships during evening hours to ensure client expectations are met.This leadership role targets candidates with a strong penchant for organization and communication. The successful Account Compliance Manager will be responsible for regular inspections, addressing client needs, and collaborating with Independent Contractors.
You'll work closely with various teams to maintain high standards across commercial accounts while fostering a positive workplace.Key Responsibilities:Conduct inspections of commercial client facilities regularlyAddress client complaints and urgent needs swiftlySupport Independent Contractors in quality standardsCommunicate client expectations to contractorsPerform operational duties and document activities accuratelyRequirements:High school diploma or equivalent in facility servicesOver 3 years of management experienceStrong skills in quality control and problem-solvingAbility to work independently during evening hoursProficient in Microsoft Office and CRM platformsAchieve high levels of client satisfaction and service quality while managing compliance as an Account Compliance Manager at City Wide.