About the JobThe Team Coordinator plays a critical role within IntouchCX. The ideal candidate will provide front-line direction to our Customer Service Representatives, and ensure quality service is provided in every customer interaction.As Team Coordinator, You Will...Represent our client partners, and learn and maintain knowledge of client brand and philosophy, as well as promotions and processesBe advocates and role models for our CSRsPromote the professional and personal development of individual team members by administering call evaluation feedback, training needs, and career prospect programsPerform other duties as assignedAs Team Lead Coordinator, You Have...High school diploma or equivalent (required)2+ years experience in the call center and/or customer service industryExperience in coaching and mentoringKnowledge of call center systems, ACD/IVR and performance statisticsAbility to work a variety of shifts, including days, evenings, and holidaysSuperior communication skills:



Listening, verbal and writtenSkills in MS Office programs (Word, Excel and PowerPoint)Ability to type 30 WPM with accuracyPossess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situationsAbility to build rapport with clients and interact with team members at various position levelsEngaging and successful communicator, speaker, and facilitatorAbility to develop employees through positive motivationStrong analytical, problem solving and decision-making skillsComfort with technology and frequent technological changeAdaptable to change and innovationAct as a role model and exemplify behaviors in line with our cultural valuesPossess exceptional time management, organizational and prioritization skills to complete work in a timely manner

📌 Team Coordinator (Winnipeg)
🏢 Intouchcx
📍 Winnipeg