Benefit Solutions is a growing portfolio of industry-leading businesses, including BPA, Mc Ateer, Coughlin, Global, Teks Med, C. Roy & Associates, and Matrix. Together, we provide advantages administration, retirement, disability management, actuarial consulting, workforce solutions, and health and wellness services to clients across Canada.With a strong foundation built on trusted client relationships and deep industry expertise, we continue to invest in technology, innovation, and service excellence to deliver exceptional outcomes for clients, members, and employees.We are seeking a Vice President, Client Success to lead and elevate our client success function across the Benefit Solutions portfolio.This leader will be responsible for strengthening client relationships, driving retention and growth, enhancing the client experience, and leveraging technology and data-driven insights to deliver exceptional value. The successful candidate will partner closely with Operations, Technology, Product, and Commercial leaders to advance strategic priorities while ensuring consistent, high-quality client experience.The Vice President, Client Success Will Client Leadership & Growth Develop and execute enterprise-wide client success strategies that drive client satisfaction, retention,



and growth.Build and maintain executive-level relationships with key clients, unions, trustees, employers, advisors, and plan sponsors.Identify opportunities to expand client relationships and support adoption of new products and services.Serve as the senior escalation point for complex client matters.Client Experience & Service Excellence Champion continuous improvement of the client experience across the organization.Partner with Technology and Product teams to enhance and integrate client-facing tools, reporting, analytics, and communications.Leverage data and insights to strengthen client engagement and service delivery.Establish consistent service standards and performance expectations across client-facing teams.Leadership & Organizational Effectiveness Build, coach, and develop a high-performing client success organization.Establish KPIs and accountability measures that drive performance and client outcomes.Foster a culture of collaboration, client advocacy, operational excellence, and continuous improvement.To be successful as Vice President, Client Success, you will need 15+ years of progressive leadership experience in Benefits Administration, Group Insurance, TPA, Health Benefits, Client Success, or Enterprise

📌 Vice President, Client Success (Mississauga)
🏢 People
📍 Mississauga