About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the locationFour Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Project DeliveryThe Manager, Project Delivery, is responsible for leading the successful delivery of a portfolio of technology initiatives, with a primary focus on technology-enabled transformation, process improvement and operational readiness. Reporting to the Director,



People & Culture Technology (Portfolio & Delivery), this role brings structure, discipline and transparency to project execution from intake and planning through implementation, transition to operations and perks realization.Working across business functions, technology teams and external partners, the Manager serves as a trusted delivery partner, translating business priorities into executable plans, coordinating resources and dependencies, and ensuring effective governance, risk management and decision‑making throughout the project lifecycle. This role also helps establish and continuously improve the project delivery practice for the function, including governance, standards, tools, reporting and resource‑capacity management.What You’ll Be DoingProject and Program DeliveryLead multiple concurrent projects from initiation through closeout, using the delivery approach best suited to the work, including Waterfall, Agile and hybrid methods.Define project scope, objectives, outcomes, deliverables, milestones, dependencies, assumptions, success measures and acceptance criteria in partnership with sponsors and business owners.Develop and actively maintain integrated project plans, schedules, budgets, resource plans and delivery forecasts.Coordinate end-to-end delivery across discovery, requirements, design, build or configuration, testing, change readiness, deployment, hypercare and transition to operations.Facilitate project meetings and working sessions, ensuring clear decisions, actions, owners and due dates.Proactively identify delivery risks, issues and blockers; lead resolution and escalation in a timely manner when decisions or intervention are required.Ensure deliverables meet agreed quality standards and that project outcomes remain aligned to the approved business case and intended employee or business value.Portfolio Governance and ReportingSupport the intake, assessment and prioritization of initiatives based on strategic alignment, business value, risk, urgency, dependencies and available capacity.Maintain an accurate view of the assigned project portfolio, including health, milestones, financials, resources, risks, issues, decisions and interdependencies.Prepare concise, decision-oriented reporting for project sponsors, governance forums and senior leaders, with clear visibility into progress,



variances, trade‑offs and required actions.Establish and maintain project‑level risk, issue, action and decision logs, while consolidating material items for portfolio‑level governance.Track project outcomes, benefits and lessons learned to support accountability and continuous improvement.Resource and Capacity ManagementPartner with functional leaders and delivery teams to forecast resource demand and understand available capacity across the portfolio.Identify resource conflicts, capability gaps and sequencing constraints; develop options and recommendations to support prioritization and delivery decisions.Coordinate internal resources, consultants and vendors across functions, regions and time zones, ensuring clear roles, commitments and handoffs.Balance project demand with operational priorities and other in‑flight initiatives, escalating capacity risks before they affect delivery.Delivery Practice and Continuous ImprovementHelp build and mature a consistent project delivery practice, including stage gates, governance routines, common templates, delivery standards and role clarity.Develop and maintain practical project artifacts such as charters, plans, status reports, RAID logs, decision logs, resource plans, test plans, cutover plans and closure reports.Promote fit‑for‑purpose delivery methods that provide appropriate control without creating unnecessary administration.Coach project participants and business leads on delivery expectations, decision rights, governance and effective use of project tools.Use delivery data and lessons learned to improve planning accuracy, execution quality and stakeholder experience.Stakeholder, Vendor and Financial ManagementBuild trusted relationships with project sponsors, business leaders, TID partners, functional subject‑matter experts and regional stakeholders.Translate complex delivery information into clear messages, options and recommendations for technical and non‑technical audiences.Manage vendor and consulting‑partner delivery against contracted scope, milestones, quality expectations, budget and responsibilities.Support statements of work, estimates, purchase orders, invoices, financial forecasting and project budget tracking in partnership with Procurement and Finance.Create alignment across stakeholders, surface decisions early and resolve conflicts constructively.Change Readiness and Operational TransitionPartner with business owners and change leads to integrate communications, training, stakeholder engagement and adoption activities into project plans.Ensure business readiness, support models, operational ownership, documentation and knowledge

📌 Manager, Project Delivery (Toronto)
🏢 Four Seasons
📍 Toronto