Atlas Roofing Roof and Wall Insulation division is seeking a Customer Service Specialist . Customer Service Specialist Primary Responsibilities Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience. Manages existing and new accounts relationships, promotes recent products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service. Handles all customer requests promptly managing customer orders from placement through shipment and billing. Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations. Advises management and outside sales of changes in lead time, or production problems that may impact customer service. Completes Special Approval Request and Buying Agreements for deviated pricing as necessary. Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum. Follows up proactively on quoted projects to assist in securing orders. Customer Service Specialist Experience Customer

📌 Customer Service Specialist (Toronto)
🏢 Atlas Roofing
📍 Toronto