Job Title: Evening Onsite Support WorkerNumber of Position(s): 1Job Type: Full-time (35 hours/week 3pm-11pm) Unionized positionLanguage Requirement: Bilingualism (English/ French) requiredReports To: Program ManagerVacancy: Existing vacancyJob Summary:The Onsite Support Worker is responsible for providing support to the clients/ tenants of the 24-hour program. The responsibilities include providing supportive counseling, group programming, crisis intervention and assisting clients with life skills acquisition, as required. Onsite Support Workers may cover a variety of shifts including days, evenings, overnights and weekends. The position reports to the Program Manager.This position may require working in an environment with exposure to challenging conditions, including unpleasant situations and odors. The Onsite Support Worker will provide support services to acute and complex clients, including those involved in active substance use.QUALIFICATIONSBachelor degree in social work, psychology, social sciences or equivalent educational background in a related disciplineThree (3) years of experience working with clients in the areas of substance use health and mental healthTwo (2) years of experience working in a residential or supportive housing setting, an assetRESPONSIBILITIESProvide Group supportEstablish a supportive, respectful relationship with clients/ tenantsProvide group intervention, advocacy and mediation when necessaryFacilitate group programmingResolve disputes that may arise between clients/ tenantsSupport the implementation of recreational events and meaningful activitiesProvide Program supportProvide supportive counseling and problem-solving to clients/ tenants when necessarySupport new clients/ tenants in their integration to the programFoster a sense of community and connection within the ProgramProvide crisis intervention support including overdose responseSupport clients in establishing healthy sleep patternsSupport clients/ tenants in following the rules and expectations of the ProgramSupport clients/ tenants in acquiring basic life skills –personal hygiene, laundry etc.Support clients/ tenants in general domains of life: basic needs, physical and mental health, housing, financial, social, spiritual, legal, educational and vocationalWork collaboratively with community partners and support the referral of clients/ tenants to external agencies as neededSupport on-callProvide on-call support while on dutyDebrief with day staff and supervisor, as neededOtherDocument as needed in the log book, incident reports, etc.Ensure documentation is up to date in the client's fileReview client files on a regular basis –be familiar with client's overall goals and their current progressParticipate in staff meetingsParticipate in career development sessionsAdhere to program protocols and procedures including health and safetyOther related duties as determined by the ManagerSUITABILITYDisplays a professional approach to the work along with the values and attitudesthat is in keeping with the helping professions (i.E., sensitivity, respect, understanding, sincerity, genuineness, perseverance, patience, compassion, positive outlook, non-judgmental attitude, acceptance, tolerance etc.)client-centered, caring, supportive and reliablesound judgment and common sense in decision making and problem solving; critical thinking, intelligencedemonstrates initiative, creativity, flexibility and independencesense of humorcommitment to work and life-long learningKNOWLEDGEKnowledge of mental health,



substance use health and treatment modalitiesKnowledge of community resources for individuals living with mental health, substance use health and those experiencing chronic homelessnessKnowledge of the Residential Tenancies Act and Tribunal processesknowledge of group dynamics theory and practiceknowledge of concurrent disorders theoryknowledge of ethical standards relevant to social service work (confidentiality, boundaries etc)knowledge of social problems associated with psychiatric disabilities (poverty, stigma, labeling, homelessness, oppression, addiction etc)knowledge of mental health legislationknowledge of community crises servicesknowledge of sleep patterns, circadian rhythms, effects of food and substances, all pertaining to establishing normal sleep patternsSKILLSconnecting skills; empathy, active listeninggroup intervention skills, including the ability to use mediation, conflict resolution, problem solving skills at a group levelability to relate to clients suing a strengths based, client-centered approachability to work both in a team and independentlyinterpersonal skills; ability to work closelywith supervisor, colleagues and a diversity of clientsconflict resolution skillsprofessional boundarieslife skills teachingcrisis intervention, suicide prevention and intervention skillsstress management skillscounseling skillsability to manage time and resources effectively, punctualitycommunication skills (oral, written)record keeping skills, documentationComputer Skills (word processing, e-mail, internet)

📌 Evening Onsite Support Worker (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Ottawa Salus
📍 Riviere-des-Prairies—Pointe-aux-Trembles