SHIFT: Tuesday to Saturday 3:00pm-11:30pmRESPONSIBILITIESManage end-to-end returns processes from the RMA through freight returns and returned goods processing.Creating BOL's for appropriate return orders to vendors.Maintaining a good working relationship with the hub dispatch to coordinate in city store returns.Complying to strict scheduling with the vendors to acquire the appropriate RMA.Seek industry and organizational best practices; determine value and drive change where appropriate to gain efficiencies.Ensure all reverse logistics documentation is performed with accuracy & efficiency.Maintain targets, objectives, and goals throughout the warehouse and driver return process.Implement/supervise safe practices and ensure all are compliant with Occupational Health and Safety Act.Complete daily return log.Maintain warehouse product placement.Lead process for loading returns, staging and proper tagging.Coordinate communications effectively with internal and external clients.Time to Process, Tracking Time, Recovery Rate on Returned Goods, and Contract Compliance.14. Able to load plan with daily trailers to ensure consistent flow of RVL goods within the networkEnsure return paperwork is properly filled out/attached to product.Load rounder trailers every Wednesday & Friday with appropriate MTH return productOversees the returns area,



organizes items and areas for drivers when offloading.Printing off return slips to be attached to each specific return item.Organize pieces into specific return areas and stage them when BOL has been created to send off the appropriate pieces.Assist team with trailer loading for outbound productEnsuring the staging lines are tagged.Using Airtable to track daily returns and for looking up all relevant information.Maintaining scheduled email to Best Buy for all return pieces to receive approval and BOL.Communicate and work with staff to ensure the proper movement of materials in the warehouse.Interact with dispatchers and customer service to work as a team when shipping and receiving trailersActively communicate with supervisor and operators to effectively handle required business levelsComplete paperwork and documentation accurately and effectivelyExtra hours will be required for retail sales seasons and promotions and physical inventories.Responsible for the direction of the warehouse team by participating in shift planning, organizingpriorities, assigning work and ensuring the understanding of company policy, procedures, performanceand health and safety standardsMonitor daily employee work assignments and follow up on performance results and responsibilities.Assist in creating and maintaining an setting that promotes positive communication within thefacility as well as fostering teamwork within the operationAssist in the additional training of employees as requiredMaintain a clean and safe work environmentCORE COMPETENCIESCustomer CentricityFostering CultureCollaborationProblem Solving & Decision MakingManaging Through ChangeDeveloping Self & OthersPlanning & Results OrientationCommunicationAlways Improving MindsetBusiness & Financial SavvyEDUCATIONHigh school or equivalent

📌 Team Lead (Reverse) (Mississauga)
🏢 Metro Supply Chain Group
📍 Mississauga