Your Style, Your Career Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. Operations Specialist Full time Permanent Reporting to: Operations Leader Harry Rosen, TD CORE We are looking for an Operations Specialist to join our Store team.In this role you’ll be responsible for: Sales Support and Customer Service Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture, towards the achievement of clientele and NPS goals (obtain and log client info, well versed in Club Harry, etc.). Serve as a point of contact for customer issues,



ensuring professional resolutions and escalating appropriately to leadership. Process employee purchases and oversee staff package administration and submissions. POS and Cash Services Process all types of transactions accurately and assist with customer inquiries, both in-person and over the phone. Monitor and ensure compliance with all POS and LP Policies and Standards. Review Transaction audit results, identifying needs for both training and improvements. Assist with training of all operations and logistics associates. Ensure that client information gathering % metrics are consistently achieved. Oversee Service desk maintenance and cleanliness. Oversee Client lists and e-receipt standards. Manage daily cash handling functions (open/close registers, prepare sales envelopes and

📌 Operations Specialist - Full Time (Calgary)
🏢 Harry Rosen
📍 Calgary