Thierry Busset is widely regarded as one of the finest pastry chefs in North America. Our shop boasts a stunning room featuring classic chocolates, macarons, cakes and pastries; all items are hand-madedaily using only premium ingredients. Barista-crafted espresso and liquid chocolate beverages are also a central part of the cafe, complimented by a selection of sandwiches, soups, and savoury offerings. We are also licensed and offer a selection of wine and spirits to complement our wide array of products.POSITION SUMMARY:The Supervisor is responsible for overseeing daily/shift operations to ensure the floor runs at full efficiency and that customers receive the highest level of service excellence. The Supervisor will also support in inventory, ordering, and administrative duties.ESSENTIAL DUTIES AND RESPONSIBILITIES:(Other duties may be assigned as required)Actively engage with guests,
cultivating relationships and guest satisfactionSupport in recruitment and training of current front-of-house staffResponsible for weekly and monthly inventory counts and inputting counts into reporting systemProactively place orders each week and project upcoming inventory needsOpen/close store when scheduledManage staff and effectively and efficiently run daily shifts to ensure labour targets are metOrganize daily cake order forms and work with kitchen to manage ordering needsRespond to all incoming inquiries and provide extensive product knowledge to all customersTroubleshoot any maintenance or technological issues throughout your shiftManage in-store customer complaints and resolve negative situations to guarantee customers leave with a positive Thierry experienceREQUIRED EXPERIENCE AND QUALIFICATIONS:At least one year of experience in a hospitality/retail/food service environmentSupervisory experience is preferredPost-secondary education in a related field such as Business or Hospitality ManagementAn excellent multi-tasker with an eye for detailOrganized and able to work under pressure in a very busy environmentServing It Right CertificationAbility to work a flexible schedule with early morning, weekend, and holiday shiftsAvailability on evenings and weekends preferredWE OFFER:Extended health benefits after 6 months of employmentCompetitive compensationTip poolingThis position will remain open until filled.