Elevate client experiences as a Customer Success Onboarding Specialist at Riverside.Fm. This role requires passion for education and support to help clients use our powerful tool effectively.Riverside.Fm is seeking an Onboarding Specialist to enhance customer satisfaction. In this pivotal position, you'll conduct onboarding sessions, facilitate training on current features, and create essential customer resources. Your proactive approach will ensure customers achieve their first value while minimizing churn.Key Responsibilities:Conduct live onboarding and training sessions for new customersEducate existing clients on new features and updatesCreate and maintain training materials, decks, and guidesCollaborate with Sales and Customer Success for seamless transitionsIdentify customer needs to drive engagement and successRequirements:Proven customer-facing SaaS experience in support or onboardingStrong ability to simplify technical conceptsExperience in developing and delivering training contentExceptional organizational skills for managing multiple projectsConfidence in facilitating live virtual training sessionsBe a key player in Riverside.Fm's mission, ensuring clients get exceptional value from our platform.