This Senior Manager role at Apple Canada is based in Montreal, QC and covers a schedule that may include nights, weekends, and public holidays. The position is open for existing vacancies and future opportunities.

Day to day, you'll lead a team that includes other managers, drive store performance across assigned functional areas, and address customer and team member concerns that require senior-level judgment.

About the Role: Senior Manager

As a Senior Manager , you hold accountability for both people leadership and operational outcomes. You help shape your store's direction in partnership with the Store Leader, contribute to business strategy, and work through complex problems that cross functional lines.

Floor Leadership is an active part of this role: you're present among team members and customers throughout the store, modelling expected behaviours and keeping business priorities on track. You also assist with recruiting, training, developing, and retaining a diverse, high-performing team.

Apple states that inclusion and diversity are core to daily activity in this role. You'll be expected to build and retain diverse teams, act as a role model for inclusive leadership, and take action to maintain a safe and respectful environment for all.

Benefits and Salary

For postings in Ontario, qualified candidates can expect a hiring rate up to the midpoint of the pay range. Candidates with significant experience and skills for the role may, on an exceptional basis, be paid up to the range maximum.

Apple states that accessibility is reflected in its culture, benefits, and digital tools, and that reasonable accommodations are provided to applicants with disabilities. Apple describes itself as a drug-free workplace and an equal chance employer committed to inclusion and diversity.

Job Details

Job Type: Standard

Company: Apple Canada

Location: Montreal, QC H2T 2T4

Schedule: May include nights, weekends, and public holidays





Responsibilities

The Senior Manager leads other managers and frontline team members, oversees the operational strategy of assigned functional areas, and partners with the Store Leader on business priorities and decisions. The duties below span people leadership, customer experience, and store operations.

- Lead a team that includes Managers, empowering each member to learn, grow, and achieve performance and developmental goals.
- Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
- Participate actively in Floor Leadership by interacting with team members and customers throughout the store, modelling expected standards, and confirming that business priorities are met and exceptional customer service is delivered.
- Address customer and team member concerns and escalations , partnering with leadership and People partners when appropriate.
- Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
- Maintain company policies and procedures and protect all company assets, including confidential business, customer, team member, and financial information.
- Contribute to an inclusive environment by respecting differences, demonstrating Apple's values of inclusion and diversity in daily activities, and taking action to keep the environment safe and respectful for all team members.
- Perform other tasks as needed.

Requirements / Skills





The posting marks the items below as minimum qualifications (required) or preferred qualifications. The required items are conditions of employment; the preferred items describe the behaviours and competencies Apple is looking for in a strong candidate.

Bilingualism in French and English is required for roles based in Quebec, and sign language support is noted for both languages. Make sure your availability and language credentials are clear before applying.

- Leadership experience: 3 years in retail, sales, or a related field (required).
- Schedule availability: able to work nights, weekends, and public holidays as business needs require, and to attend work reliably as scheduled, in line with local laws and any approved accommodations (required).
- Language: proficient in written and spoken French if based in Quebec; English required for roles throughout Canada (required).
- Goal attainment: able to exceed goals and persist in accomplishing objectives despite obstacles and setbacks (preferred).
- Integrity and trust: operates with a high level of integrity and instills trust within the team (preferred).
- Decision-making: makes timely and sound decisions using analytics, experience, and judgment (preferred).
- Communication: communicates with excellence and tailors style to different audiences (preferred).
- Developing others: mentors, coaches, and provides effective feedback; guides others through challenges and handles difficult conversations while remaining calm in a fast-paced and constantly changing retail environment (preferred).
- Organization and planning: manages work through effective organization, planning, and prioritization (preferred).

3 years of leadership experience in retail, sales, or a related field. Proficient in written and spoken French if the role is based in Quebec; English is required for roles throughout Canada.

#J-18808-Ljbffr

📌 CA-Senior Manager (Montreal)
🏢 Apple - Canada
📍 Montreal