Enhance patient interactions with Felix as a Remote Customer Experience Coordinator. Provide attentive support and problem-solving via chat and email to improve healthcare journeys for Canadians. Felix, Canada's first end-to-end healthcare experience, seeks a Remote Customer Experience Coordinator. In this pivotal role, you will manage high volumes of patient communications while ensuring each person feels heard and supported. Your skills in detail-oriented communication and self-directed problem-solving are essential to deliver genuine, impactful care. Key Responsibilities: - Offer personalized support to patients via chat and email - Collaborate with pharmacy and medical partners to ensure continuity of care - Guide patients through onboarding and address their inquiries - Utilize AI tools to enhance response quality and accuracy - Capture patient insights to inform company-wide improvements Requirements: - Experience in customer-facing roles with high volume - Familiarity with Intercom Helpdesk or similar platforms - Background in telehealth is a bonus - Weekend availability required Make a difference in digital healthcare by delivering meaningful experiences at Felix. #J-18808-Ljbffr

📌 Remote Customer Experience Coordinator At Felix (Montreal)
🏢 Felix
📍 Montreal