We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers' productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today!Position SummaryJohnston Equipment offers a hands-on, in-depth and renowned lift truck operator training program and the Forklift Trainer role is responsible to provide instructional training related to material handling equipment and safety to a wide customer base. Training instruction includes theory, practical lessons, evaluations, and granting a certificate to individuals who pass the courses. Training takes place in a classroom setting, customer sites or at a designated venueHow You'll Make An ImpactYou will be responsible for offering a hands-on, in-depth and renowned lift truck operator training program and perform the following responsibilities:Ensure that clients are adept at safely operating our lift trucks while tailoring operator training programs according to the health & safety requirements of their working environmentsRepresent the company with a professional and ethical attitude in-line with our company's mission and values, and provide the effortless customer experience of learning that will encourage repeat businessMeet customer satisfaction objectives and build rapport with our clients through adopting a positive reinforcement approach to training and maintaining consistent interaction and clear and concise communicationReceive submissions from Operator Training coordinators for scheduled forklift training sessionsVisit customer sites according to daily schedule and administer theoretical in-class training and on-the-floor practical trainingProvide consultation to customers on their lift truck training requirementsAnswer all relevant customer training inquiries in-person, e-mail,



and telephoneReceive and mark student tests and provide corrective and constructive feedbackManage personal record of students' training material and scoresAnalyze working environment of client sites and determine best approaches for utilizing lift trucksFollow-up with clients after their training sessions to uncover any questions or concerns, and to determine if additional training is requiredProvide information on potential sales leads to Operator Training Sales RepresentativesAssist departmental management in any continuous improvement initiatives, including relaying customer feedback that will help in the development and effectiveness of new training programsSubmit verified invoices for processing and payments to the Sales Coordination departmentWhat You'll Bring To The Table4+ years of experience in training and developmentMust have at least 1 year of Community College Certificate/Diploma / Adult Instructor or Trainer - Health and Safety, Power Equipment - Theory and Practical certificateStrong communication, interpersonal and comprehension skills, both verbal and writtenEnjoys educating people and transferring knowledge to other individualsStrong problem solving/troubleshooting skillsStrong organizational skills with the ability to multi-taskWilling to learn new skills on a regular basis, both on and off the jobAble to understand customer issues/requirementsAble to work well within a team, yet be able to work autonomouslyStrong attention to detailWhy You'll love it hereWe offer a competitive salary, incentive program, and an excellent benefits packageWe trust and support you - take ownership of your work and push your ideas from inception to executionWe want to see you grow - we support your career progression and provide learning and development opportunitiesWhile we appreciate all applications we receive,



we advise that only candidates under consideration will be contacted.G.N. Johnston Equipment is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.About Johnston EquipmentJohnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protectmaterial handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an effective and safe manner. Join us.... Make a difference!Additional QualificationsEducationAt least 1 year of Community College Certificate/DiplomaAdult Instructor or Trainer - Health and Safety, Power Equipment - Theory and PracticalBachelor of Education, Bachelor of Education - GeneralCertificates & DesignationsHigh SchoolPost secondary educationSkillsAchieves ResultsPerform well in a fast-paced environmentAbility to evaluate alternatives in order to make the right decisionBusiness Knowledge and ImprovementIdentify SolutionsMechanical AptitudeFocus on Continuous ImprovementCollaborates with Others, Works Effectively with OthersCommitted to CustomersAnticipates Customer NeedsDevelops and Maintains RelationshipsCommunicates EffectivelyClear and Concise (oral and written communication)Presentation SkillsCommunicates with ConfidenceCourteous and Professional MannerPatience and TactDemonstrates Functional ExpertiseExperiential KnowledgeStrong Problem SolvingLeads People and TeamsPerformance CoachingStrong Interpersonal SkillsWork Experience, 4 Years - Related Experience

📌 Forklift Trainer - Fulltime (Toronto)
🏢 Johnston Equipment
📍 Toronto