FRANÇAIS Chez At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client has a brand new prospect for a qualified Bilingual Support Technician to join their team onsite in Montreal, QC. The Technician is responsible for providing end user support relative to software, hardware, and network assistance. The Desktop Technician delivery is predicated on Tier 2 diagnostic experience and judgment as well as the application of pre-established workflow procedures. The Desktop Technician provides instructions to identify research and resolve technical problems. Additionally, the Desktop Technician tracks and monitors the incidents, and orders to ensure a timely resolution. Must have excellent communication skills both written and verbal.



Duties And Responsibilities Establish tier I and II as the single point of contact for all user requests and incidents Lead initiatives as assigned by management Ability to troubleshoot and resolve incidents at a Tier 2 Maintain full ownership of ticket through its lifecycle Provide first call resolution or triage for all calls Ensure that for every call and/or reported event a ticket was created in both a timely and accurate manner Verify user contact and asset information, categorize ticket accurately, and populate ticket with full description of event Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end-users' technical problems and provide information and status as requested Enter all troubleshooting performed and, if applicable, the resolution Escalate tickets to the appropriate support group if required by warm

📌 Bilingual Support Technician (Montreal)
🏢 Compucom Staffing
📍 Montreal