Salary Range: $42,000.00 To $44,400.00 AnnuallyWho Are We?NCRi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for flawless AR, Omni Channel CX, Digital Transformation, and Smart Software solutions.Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex customer challenges.Job DescriptionWe are seeking for a Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as feasible.Core Responsibilities (include, but not limited too)As a Collections Officer, you will play a crucial role in communicating with clients for outstanding amounts. Your responsibilities include:Establishing professional relationships with clients, educating them on best practicesNegotiating optimal payment arrangements to resolve customers' billsMaintaining a high level of professionalism in all interactionsContacting past-due customers by phone, negotiating payment agreements, and sending correspondenceUpdating customer account information and documenting call activity detailsHandling objections, excuses, and adhering to regulatory standards and best practicesAchieving individual collection targets to meet department and company goalsRequirementsAt least 1 year of experience in collections, sales,



customer service or a similar results-driven environmentAt least 1 year experience in a Call Centre industryExcellent oral and written communication skills in English for consistent collection callsAbility to display prior track record of top tier resultsMust be comfortable working toward KPIs, targets, and performance goalsMust be motivated by results and personal growthStrong math skills with the ability to perform basic calculations quicklyStrong work ethics and willingness to learnAbility to pass a background checkSolid organizational and time management skillsProficiency in Microsoft Excel and OutlookIs flexible and adaptable in a quick paced environmentTakes coaching seriously and is always looking for ways to improveMust meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distraction).NCRi welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.Please note that any offer of employment will be conditional upon completion of background and reference checks, including a criminal record check and/or credit check (where applicable).We appreciate all who submitted their application. Please be advised that only those who are shortlisted will be contacted by our Talent Acquisition Team.NCRi welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.Please note that any offer of employment will be conditional upon completion of background and reference checks, including a criminal record check and/or credit check (where applicable).We appreciate all who submitted their application. Please be advised that only those who are shortlisted will be contacted by our Talent Acquisition Team.

📌 Collections Officer (Edmonton)
🏢 NCRi
📍 Edmonton