Company and CompensationCompany: ClaimsPro LP Claims Triage Specialist, Full-Time, In Office-Mississauga, Ontario, Canada Compensation range: $38,700.00 - $53,700.00 annuallyRole SummaryWe have an existing opportunity to add a Claims Triage Specialist to our team! Provide front-line quality customer services and fulfill an key role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally. Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday. This position is in office and will not be remote.Competencies required to succeedProfessional demeanor and strong customer service skillsSuperior communication skills both written and verbalStrong organizational skills with an ability to re-prioritize tasks and manage time effectivelyTeam player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organizationAbility to work well under pressure and maintain composure in a fast paced and changing environmentReliable and punctualAbility to work independently with minimum supervisionAbility to use good judgment and hit the ground runningPrevious insurance experience is a definite asset as are CIP courses or a willingness to take CIP courses through the Insurance InstituteResponsibilitiesField and enter recent claims reports received through a variety of methods, such as email, telephone, and fax.Triage recent claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.Reporting in line with service level agreement.Identify type of loss and coordinate response to defined categories of loss events across all lines of business.As applicable, manage and distribute incoming email communication from seven zonal email boxes.Identify the immediate needs and requirements of incoming new losses. - is it immediate and high priority.Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.Provide administrative support and assistance when required.Generate ad-hoc statistical reports as required.Support process improvements and share these with management.Follow up with external insurers/adjusters regarding claim number and reserves.Education, knowledge and experience requiredPost-secondary educationInsurance industry experience/exposure preferredMinimum 3 years' experience in a customer service/support role requiredPrevious experience working in a call center environment or on a queue preferredExceptional MS Office skills (Outlook, Word, Excel, PowerPoint)Strong computer skills with an aptitude/ability to learn new software/databasesBilingual in English and French an assetWhat we offerCompetitive compensation:



$38,500 - $44,000 annuallyWork-Life BalanceE-flex Perks Program & Wellness InitiativesRegistered Retirement Savings Plan (RRSP) with 2% MatchTraining, Career Development, and Employee Recognition ProgramsEmployee Referral BonusesWe welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.About DaviesIn the rapidly evolving world of risk management services, Davies has distinguished itself as a leader in innovation and excellence. As Canada's largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service. Our firm commitment to continuous learning animates every branch of our organization and drives our success. We work with passion and dedication, and we never compromise on our quest for excellence. Come join the Davies experience!Note: Davies and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

📌 Claims Triage Specialist, Full-Time, In Office-Mississauga, Ontario, Canada
🏢 ClaimsPro
📍 Mississauga