Elevate your career as a Customer Care Center Trainer with AudioNova, a Sonova Brand, focusing on training and development in a remote setting. Join a mission-driven team dedicated to enhancing hearing health and patient engagement.

As a full time Trainer, you will onboard new agents and facilitate ongoing development within AudioNova's contact center. Collaborating across departments, your role focuses on delivering high-quality training and coaching to ensure exceptional service delivery. This position is key to sustaining operational excellence and improving patient experiences in the U.S. and Canada.

Key Responsibilities:



• Facilitate onboarding programs for newly hired agents • Deliver engaging virtual and self-paced training sessions • Develop and maintain comprehensive training materials • Conduct individual and group coaching to improve performance • Collaborate with cross-functional teams on training initiatives

Requirements: • Associate's or Bachelor's Degree preferred • Minimum 2 years of training or coaching experience • Strong presentation and communication skills • Proficient in Microsoft Office Suite and virtual platforms • Experience in call center environments

Shape the future of hearing care by enhancing training and development at AudioNova, empowering contact center teams to excel. #J-18808-Ljbffr

📌 Remote Trainer for Customer Care Center (Montreal)
🏢 Sonova Group
📍 Montreal