You spend part of the week directly at our clients’ sites, in Trois-Rivières and the surrounding region, as the hands-on point of contact for their users. The rest of the time, you support the service desk remotely. A hybrid IT technician role for someone who enjoys the field as much as the technology.On-Site IT TechnicianAt OKTO Solutions, we value inclusion and diversity. We know that people who are neurodivergent or from underrepresented groups sometimes hesitation to apply when they don't meet every listed requirement.Our hiring decisions are based on experience, potential, and passion. If you would like to apply and need reasonable accommodations during the recruitment process, we encourage you to let us know. You are also welcome to share the pronouns you use at any point during the process.About OKTO SolutionsWith strong combined expertise in information technology, OKTO Solutions has established itself as a trusted partner in managed and co-managed IT services for Quebec small and mid-sized businesses. We support a bilingual client base across many industries and build lasting relationships grounded in trust, transparency and concrete results.Our growth is driven mainly by referrals from satisfied clients, a testament to our commitment to delivering real business value. At OKTO Solutions, technology is never an end in itself. It is a lever to improve the security, productivity, and long-term success of the businesses we support.Our ambition is clear: to become a Quebec leader in IT services for small and medium-sized businesses, helping our clients be better protected, more efficient, and ready for the future. In a mostly remote work environment, you will be part of a passionate, collaborative team focused on excellence. If continuous improvement and making a real impact for clients drive you, we want to meet you.The roleAs a Hybrid on-site IT technician, you will support our clients directly at their facilities a few days per week. You will act as the key point of contact for users,



providing hands-on support and ensuring the stability and smooth operation of the IT environment.When you are not on site, you will join the service team to provide remote support (calls, emails, chat, alert management).This role will allow you to develop concrete hands-on experience while growing within a structured and dynamic MSP environment.A stimulating environmentEvery day brings its share of recent challenges. You will work in a energetic environment where continuous learning, a wide range of issues, and quick adaptation are part of the daily routine. Your ability to manage multiple priorities will be put to good use to accelerate your professional development.A variety of clients and environmentsAs an MSP, we work with a wide range of clients, industries and IT architectures. This environment is ideal for deepening your technical skills, strengthening your customer service approach and developing your professional judgment.Hands-on experience in the fieldIn addition to remote support, you may be called on to work directly at client sites to put your knowledge into practice. IT specialists who demonstrate a high level of expertise can join a pool of on-site technicians, with compensation.RemoteAfter the training period and once you have gained independence, you will be able to take advantage of our flexible remote work policy, with the option to work remotely or come to the office for events and team activities.Key responsibilitiesInstall, configure and troubleshoot the client's workstations and equipmentPerform support and maintenance tasks that cannot be done remotelyTake part in certain project activities as neededCheck and diagnose servers, network equipment, and infrastructure issues,



in collaboration with the systems administratorsManage hardware inventory and keep the work environment organizedThoroughly document interventions and the technical information gatheredAssisting the service desk in resolving client incidentsAnalyzing requests to determine their priority and impactApplying escalation procedures when requiredRemotely install, configure and troubleshoot software, workstations, peripherals and mobile devicesProviding clear and professional follow-up with usersUpdate internal systems and documentationTake part in the on-call rotation based on operational needsCollaborate with the infrastructure and project teamsSkills and experience we are looking forDEC or AEC in a relevant field, or equivalent experienceKnowledge of deploying, configuring and managing:Active Directory, DNS and DHCPFirewalls, switches and wireless networksMicrosoft 365 and ExchangeWindows workstations and serversiOS and Android devicesVMware virtualisationComfortable with MSP support and management toolsAvailability for travel to client sites and for the on-call rotationWho you areStrong adaptabilityExcellent communication skillsTeam spirit and client focusProactivity and responsivenessRigour in technical documentationAssetsFrench and English bilingualismExperience in an MSP environment or in hands-on client supportRelevant certifications (CompTIA A+, Microsoft 365 Fundamentals MS-900)Knowledge of remote management and ticketing toolsValid driver’s licence, as the role involves travel to client sitesWhat we offerCompetitive salary based on experienceNo salary capOpportunity for fast advancement within the companyRemote work on days without a client visitOffices located in Trois-RivièresDynamic and human company cultureReimbursement of personal work-related expenses, based on responsibilities and relevance (mobile phone, Internet, fuel, etc.)Stimulating and collaborative work environmentDiversity of clients and technologiesReal opportunities for professional growthConcrete application of learning at client sitesContinuous skills developmentFrequently asked questions about this role#J-18808-Ljbffr

📌 On-Site It Technician (Trois-Rivières)
🏢 OKTO SOLUTIONS
📍 Trois-Rivières