JointheOpeningTeamatSparkbyHiltonNiagaraFalls!BepartofsomethingnewandexcitingatSparkbyHiltonNiagaraFalls,anewlyrenovatedhotelpreparingtowelcomeguestsinoneofCanada'smosticonicdestinations.SparkbyHiltonNiagaraFallsispreparingtowelcomeguestswiththecomfort,quality,andhospitalityassociatedwiththeHiltonfamilyofbrands. Fromdayone,ourteammemberswillplayanimportantroleincreatingawarm,friendly,andmemorableexperienceforeveryguest. Joiningouropeningteamgivesyoutheopportunitytogrowwiththehotel,contributetoapositiveworkplaceculture,andbepartofcreatingsomethingspecialfromtheverybeginning.TheHousekeepingManagerisresponsibleformanagingthehousekeepingfunctionsatthepropertyandensuringallroomsandpublicareasmeetthehighestqualitystandards.ThispositionreportsdirectlytotheDirectorofOperations.KeyResponsibilities:Overseethefullmanagementandstrategicdirectionofthehousekeeping,housepersonandlaundrystaff,ensuringoperationalefficiency,serviceconsistency,andalignmentwithhotelstandards.Developdepartmentalgoals,operatingprocedures,andlong-termplanstosupportoverallhotelperformance.Leaddailybriefings,stand-up meetings,anddepartmentalmeetings,settingexpectationsandcommunicatingprioritiestoSupervisorsandAssociates.Planandmanagedailystaffinglevels,schedules,andlaborbudgetstomeetbusinessdemandswhilecontrollingcosts.Maintainandenforcehotelcleanlinessstandardsacrossguestrooms,publicareas,meetingspaces,andback-of-houseareas.Conductregularauditsandinspectionsofrooms,publicareas,andSupervisorcheckliststoensurequality,consistency,andcompliancewithbrandstandards.Overseeroomreadiness,servicerecoveryprocesses,andguest-impactissues,ensuringtimelyandeffectiveresolution.Design,implement,andevaluatetrainingprogramsforSupervisorsandAssociates,ensuringconsistentonboarding,skillsdevelopment,andbrandcompliance.EnsureaccurateandtimelycommunicationofroomstatusandoperationalupdatesbetweenHousekeeping,FrontDesk,Engineering,andotherdepartments.Serveastheprimaryliaisonwithfrontoffice,engineering,security,andotherhotelteamstosupportsmoothcross-departmentaloperations.Managedepartmentalinventory,purchasing,andcostcontrolsforlinens,supplies,chemicals,andequipment,ensuringbudgetadherence.Overseeequipmentmaintenance,linenquality,andvendorrelationshipstosupportoperationalneeds.Reviewandmaintaindepartmentalrecords,includinginspections,productivityreports,payroll,scheduling,inventorylogs,andguestfeedbacktrends.Driveguestsatisfactionbyensuringpromptresponsestoguestneeds,maintainingservicequality,andaddressingrecurringissuesthroughprocessimprovements.Ensurecompliancewithsafetyprotocols,chemicalhandlingprocedures,andproperlabelingandstorageofhazardousmaterials.Conductperformanceevaluations,coaching,correctiveaction,andsuccessionplanningtosupportahigh-performingteamculture.Supportamulti-functionalworkenvironmentandprovideleadershippresenceduringpeak-periods,specialevents,orstaffingshortages.QualificationsandExperience:Minimumof3-5yearsofprogressiveexperienceinhousekeepingsupervisoryormanagementrole.Strongknowledgeofhotelhousekeepingstandards,roominspections,anddailyoperations.Strongleadership,communication,andorganizationalskills.Experiencewithinventory,purchasing,anddepartmentalcostcontrol.KnowledgeofWHMIS,workplacesafety,andproperchemicalhandling.Proficiencywithbasiccomputerapplicationsandhotelsystems.Flexibletoworkweekends,holidays,andvaryingshiftsasrequired.Weareopentoallqualifiedcandidatesandencourageadiverserangeofapplicantstobringtheiruniqueperspectivestoourteam. Weareanequalopportunityemployer. IfyourequireanaccommodationfortheapplicationprocessinaccordancewiththeOntarioHumanRightsCodeandtheAccessibilityfor OntarianswithDisabilitiesAct,thealternateformatsforcontactingusareasfollows:Email:[email protected]:905-356-6116ext166WedonotuseAIaspartoftherecruitmentprocess.Thispostingisopenforanexistingvacancy.Wewishtothankallapplicantsfortheirinterestinacareerwithus. Onlythoseselectedforaninterviewwillbecontacted.#TOKINDHP

📌 Housekeeping Manager | Spark By Hilton Niagara Falls
🏢 Owen Sound
📍 Niagara Falls