Our Vaughan client is need of an Intermediate Service Now Business analyst for a full time permanent position.Are you a Service Now pro who loves building smooth, reliable IT service delivery? The successful candidate will support, configure, and improve our client's ITSM platform. You’ll work in a structured, ITIL-aligned workplace and help shape how IT services get delivered across the business.What you’ll do Administer, configure, and support core Service Now ITSM modules: Incident, Request, Change, Problem, Knowledge, and Service CatalogSupport Customer Service Management (CSM) and the Change Advisory Board (CAB) WorkbenchTest, troubleshoot, and resolve platform issues, and provide hands-on user supportBuild and maintain integrations using REST/SOAP APIs and middlewareUse the Automated Test Framework (ATF)



to keep releases stable and reliableImprove the user experience through Service Portal / Employee CenterExplore and put Service Now AI capabilities to workTake on project and business analysis work, from gathering requirements to delivering resultsWhat you bring Strong hands-on experience with Service Now administration and configurationSolid working knowledge of ITIL processes and ITSM best practicesExperience working in formal IT service delivery and change management environmentsExperience supporting Saa S and cloud-based applications (preferred)Nice to have PMP designation, or training in Business Analysis or Project Management fundamentalsService Now certifications (CSA, CIS-ITSM)#J-18808-Ljbffr

📌 Intermediate Servicenow Business Analyst (Vaughan)
🏢 Newport Williams
📍 Vaughan