Elevate customer cybersecurity success as a Technical Success Manager at Darktrace, fluent in French and English. This remote role focuses on building impactful customer relationships and driving platform adoption.As a Technical Success Manager at Darktrace, you will partner with security and IT stakeholders to facilitate the transition from deployment to active use. Your expertise will help customers reduce risk and achieve measurable results by utilizing detailed technical success plans, understanding workflows, and tracking engagement metrics.
You will also work closely with cross-functional teams to ensure the customer's adoption journey is smooth and effective.Key Responsibilities:Build trusted relationships with security and IT teamsCreate actionable technical success plans for customersIdentify valuable use cases for daily operationsSpot adoption gaps and retention risks proactivelyGuide transition from deployment to active useRequirements:Fluent in French and English3+ years in a technical, customer-facing roleUnderstanding of enterprise cybersecurity and cloud environmentsStrong communication and presentation skillsFamiliarity with customer success platforms advantageousHarness your technical expertise and customer advocacy to drive success at Darktrace.