We are seeking a temporary

Strategic Operations Advisor

to join our Operations Enablement team for a period of 12 months .

In this position, you will design and lead successful business change initiatives and make recommendations on continuous business improvements as they relate to organizational strategic plans. This includes assessing, planning and leading the delivery of operational technology initiatives , from requirements through implementation and adoption , as well as working with WFM leadership on Phase II improvements.

You will work closely with external and internal stakeholders to lead the evaluation of business processes, technical and functional requirements, areas of improvement, and developing and implementing solutions. The successful candidates will be skilled at translating conceptual ideas and strategy into functional requirements in a transparent manner that is comprehensible to project teams and other business leaders and staff.

A skilled facilitator, you must be comfortable in facilitating working groups and consultative employee meetings, developing reports and present complex information articulately to varying audiences

Key responsibilities in this role include:

Assessing business requirements and evaluating existing business processes to formulate new business programs and initiatives

Identifying and/or leading opportunities for innovation and business process continuous improvements, as well as coordinating with other team members in the organization to create or improve workflows

Collaborating with Project or Program Managers to develop process models, specifications, diagrams, and charts to guide the work of the project and implementation teams

Providing project leadership and support in areas of project management, change management and communications; additionally providing post-project implementation support to business leaders and staff





Leading comprehensive process mapping and flow-charting of processes and sub - processes, guiding the design, implementation and validation of solutions, and ensuring the documentation of system and business processes

Collaborating with stakeholders and driving implementation, communication and change management strategies to ensure smooth transitions

Serving as the strategic partner to ECC leadership by providing updates and recommendations on critical initiatives or projects

Collaborating with internal stakeholders and subject matter experts driving the development and execution of training plans associated with specific initiatives, and subsequently evaluating the outcomes of training plans, identifying best practices and areas for improvement

What You Will Bring:

Completion of a diploma program in a relevant discipline from a recognized post-secondary institute, plus management courses

A minimum of 5-7 years of experience of a progressively more responsible nature that includes leadership within an operations contact centre or emergency communications centre experience, project management experience, and leadership experience within a large unionized environment; or an equivalent combination of education, training and experience

Certification in change management, continuous improvement and/or project management is considered an asset

Knowledge of the standards, rules, regulations and policies governing the operation of a high call volume dispatch environment





Working knowledge of change and program/project management principles, techniques and best practices along with a strong understanding of emergency communications operations

Knowledge of quality improvement implementation methods, techniques and practices. Experience in leading continuous process improvement and process re-design projects

Demonstrated ability to solve ambiguous and complex problems; possesses strong analytical and problem solving skills with the ability to synthesis information, use data and metrics to back up assumptions, recommendations and drive actions

Ability to handle multiple, competing priorities and deadlines in a fast-paced and dynamic environment; ability to be agile, continuously assess and re-prioritize effort and expected outcomes based on fluctuating demands

What We Offer:

Meaningful work - work with a sense of purpose, supporting the public and first-responders

4 weeks' vacation to start

Eligibility to participate in our Personal Time-Off Program

100% paid extended health and dental benefits

Security Clearance: As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. The relevant security clearance for this role is VPD Enhanced Reliability Security Clearance.

Number of positions: 1

Job status: Regular Full-Time

Hours of work: Monday to Friday, 40 hours per week

Wage/Salary: $101,753 to $127,192 depending on experience

Employee Group: Exempt

Department: Operations

CLOSING DATE FOR APPLICATIONS: October 27, 2026 @ 11.59pm

We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please email [email protected]

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📌 Strategic Operations Advisor (TFT) (Winnipeg)
🏢 E-Comm 9-1-1
📍 Winnipeg