Become the central link in Operations and Sales as an RMA Coordinator at Kontron Canada. This role demands strong organizational skills to ensure productive avionics return processes.As an RMA Coordinator, your main responsibility will involve coordinating the entire avionics return lifecycle under the guidance of the RMA Director. You will ensure operational visibility, effective communication with customers, and collaborate with internal teams.
Your role focuses on maintaining service quality and compliance with regulatory standards while driving continuous improvement initiatives.Key Responsibilities:Coordinate all avionics RMA activities from opening to closureManage daily follow-up of ongoing RMA casesPlan and prioritize RMA cases in collaboration with teamsServe as the primary contact for RMA case inquiriesProduce performance reports and monitor KPIsRequirements:Technical bachelor's degree or technician diploma preferably in avionicsRelevant RMA coordination or avionics operational experienceStrong communication and organizational skillsKnowledge of ERP/MRP systems, especially SAPProficiency in both French and English for effective communicationElevate your career by streamlining avionics operations and enhancing customer satisfaction at Kontron Canada.