About IntouchCXIntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we've scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.About the JobWe are changing the way people think about customer service, and we need your help! We're seeking a Trainer to deliver training modules and run classes for our team membersAre you a leader with a passion to help people learn? This role is responsible for delivering training materials to our team members using creative teaching techniques. We're looking for a performance-driven individual who is eager to innovate new opportunities for curriculum development.As Training Facilitator, You Will...Provide training to new and existing employeesDevelop and deliver training plans and curriculum to classes of up to 25 peopleDevelop and utilize a variety of creative teaching techniquesDevelops and administers knowledge assessment testingAssist with QA monitoring, feedback and coachingMaintain up-to-date reporting on training progress, effectiveness and improvementsStay informed of current client products and servicesInteract with partners, ensuring they understand the training workplace, successes and opportunities for developmentManage new Trainers and Training FacilitatorsInternational Travel is RequiredAs Training Facilitator,



You Have...BS/BA in Education or Business Administration or equivalent work experience preferredKnowledge of adult learning principles and the ability to implement these principles into a training curriculum3+ years previous contact center experience preferredExperience in customer service trainingExperience in coaching and mentoringKnowledge of existing and emerging training methods and toolsKnowledge of call center systems, ACD/IVR and performance statisticsStrong verbal and written communication skills, including presentation skillsStrong analytical and problem solving skillsAbility to build rapport with clients and interact with team members at various position levelsAbility to multitask effectively and work in a fast paced environmentAbility to develop employees through positive motivationAbility to adapt to change and innovationAbility to potentially travelSkills in MS Office programs (Word, Excel and PowerPoint)Valid travel documents for international travelBenefits of Working as a Training Facilitator...Industry-leading medical, vision, and dental benefit plans + paid time off benefitsAmazing career growth opportunitiesIntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [email protected] for review and validation.

📌 Training Facilitator (Calgary)
🏢 Intouchcx
📍 Calgary