Position Summary

The Service Engagement Navigator leads and coordinates practical application of Individualized service planning (ISPs) into community activities including outcome tracking, required consents, schedules, documentation, and follow-up. When specialized input is required, the position works with the Community Engagement Planner, Family Navigator, Complex Supports Navigator, and other professionals and ensures agreed recommendations are incorporated into the Individual Accessing Service (IAS) overall service plan.

If you are looking for a quiet, predictable role where plans simply stay on paper, this won’t be the right fit. If you thrive on turning plans into action, keeping services organized, solving problems as they arise, and making sure commitments are followed through, keep reading.

Responsibilities

- Promote Meaningful Engagement and Participation for IAS
- Individualized service planning and implementation
- Maintain high-quality documentation, outcome tracking, and service follow-through
- Promote health, safety, and risk prevention
- Supervise assigned workers and build service capacity
- Manage contractors assigned to the position’s caseload
- Collaborate with specialized roles, external providers, and service systems

Qualifications/Experience

We are not looking for potential – we are looking for capability.

- Two-year diploma in Human Services, Disability Studies, Community Rehabilitation, Social Work, Psychology, Child and Youth Care, Education, or a related field; a related degree is preferred.
- Equivalent combinations of relevant education and experience may be considered.
- Minimum 3-5 years of relevant experience in disability services, community services, residential supports, case management, service coordination, or a related human services setting.
- Demonstrated experience developing, coordinating, or monitoring individualized support plans, goals, outcomes, and service documentation.




- Demonstrated experience coaching or supervising workers or coordinating teams responsible for individualized services; formal supervisory experience is preferred.
- Experience overseeing contractors, respite services, or other contracted human services is an asset.
- Working knowledge of developmental disability services, person-centred planning, informed consent, health and safety, incident response, and service-quality requirements.
- Knowledge of Alberta PDD services, CET standards, and related disability service systems is an asset.
- Must maintain required Vantage mandatory training and any role-specific training required to perform assigned duties.
- Must have a clear Vulnerable Sector Check.
- Proficient with Microsoft 365 and electronic documentation or data-management systems, or able to learn these systems effectively.
- Eligible to work in Canada

Working Conditions

- Full-time position of 37.5 hours per week.
- Hybrid work may be available following completion of the probationary period and based on organizational and service requirements.
- Flexibility in schedule and working hours is required due to meetings, service needs, on-call responsibilities, and occasional support outside regular office hours.
- Participation in the organizational on-call rotation is required.
- Regular work occurs in office, residential, and community settings according to the needs of assigned IASs and programs.
- Must have access to a reliable vehicle for work purposes and maintain required automobile insurance with a minimum of $2 million liability coverage.
- Must possess a valid Alberta Class 5 driver’s licence and provide an acceptable driver’s abstract.

Join our dedicated and supportive team at Vantage, where you can make a meaningful difference in the lives of individuals with developmental disabilities while enjoying a vibrant and fun work workplace. In addition to a competitive salary, you’ll have the opportunity to grow professionally and contribute to our mission of promoting independence and delivering joy-filled opportunities.
Visit us online : note that due to the high number of applications received, only shortlisted candidates will be contacted.

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📌 Service Engagement Navigator Vantage Enterprises, Ltd. (Calgary)
🏢 Alberta Disability Workers Association
📍 Calgary