Job Details: Job Location: Prairie HVACR - MB, Position Type: Full Time, Travel Percentage: None, Job Shift: DayService CoordinatorPrairie HVAC/R | An IR Pros Company — Winnipeg, MBPosition SummaryPrairie HVAC/R, part of the IR Pros family of companies, is seeking a Service Coordinator who acts as the primary point of contact for customers, clients, and team members to ensure efficient scheduling, communication, and support for service delivery. This role involves managing service requests, coordinating schedules, maintaining records, and ensuring excellent customer satisfaction.A successful Service Coordinator is detail-oriented, organized, and proactive in resolving challenges.Key ResponsibilitiesScheduling and CoordinationSchedule and dispatch electricians, technicians or staff to meet client needsManage calendars to avoid scheduling conflicts and maximize productivityCoordinate resources, equipment, and materials for service projectsCustomer ServiceAct as the primary liaison between clients and the organizationAddress inquiries, resolve complaints, and provide updates on service progressMaintain strong relationships with clients to ensure satisfaction and retentionAdministrative SupportMaintain accurate records of service requests, schedules, and client communicationsPrepare reports and documentation related to service activitiesEnsure compliance with company policies and regulatory requirementsCommunicationCommunicate effectively with team members, vendors,



and clients to ensure smooth service operationsRelay updates and changes promptly to all relevant partiesProvide feedback to improve processes and service qualityProblem-SolvingResolve scheduling conflicts and address unforeseen issuesProactively identify and implement solutions to enhance efficiency and effectivenessQualifications: QualificationsProven experience in a coordination or administrative role (service-related experience preferred)Excellent communication and interpersonal skillsStrong organizational and time-management abilitiesProficiency in office software (e.G., MS Office, scheduling tools, CRM systems)Problem-solving skills with attention to detailAbility to multitask and work in a quick-paced environmentPreferred ExperienceScheduling or dispatching for a field service or trades organizationElectrical, Industrial refrigeration, HVAC/R, or mechanical services industryCRM or service management software (e.G., ServiceTitan, FieldEdge, or similar)What We're Looking ForWe are looking for a coordinator who understands that great service starts before the technician ever arrives on site. Our strongest coordinators keep schedules running smoothly, communicate clearly with clients and field teams, and catch problems before they become bigger issues.About IR ProsIR Pros (Industrial Refrigeration Pros) is focused on building a strong network of industrial refrigeration professionals who understand the specialized needs of our customers across the US and Canada.Prairie HVAC/R supports industrial refrigeration systems in facilities including:Ice RinkCold storageFood and beverage processingRefrigerated warehousingManufacturing

📌 Project Coordinator (Winnipeg)
🏢 Industrial Refrigeration Pros
📍 Winnipeg