Drive operational excellence at Tonal in the Operations Lead role, focusing on Customer Care. Transform workflows, automate processes, and enhance customer experiences through effective strategies and innovation.
As an Operations Lead, you will spearhead initiatives that enhance Tonal's Customer Care organization. This role requires expertise in operational efficiency, workflow design, and project management, focusing on transforming complex problems into scalable solutions. Your hands-on approach will involve working with stakeholders to drive comprehensive improvements across teams and customer journeys.
Key Responsibilities:
• Lead operational workstreams from definition to implementation
• Identify and simplify manual processes for efficiency




• Develop automations and enhance self-service tools
• Collaborate with engineering to integrate systems
• Document new processes and ensure adoption
Requirements:
• 3-5 years in customer or business operations
• Experience in project management and technical collaboration
• Knowledge of APIs, automation tools, and workflows
• Robust analytical skills for operational data assessment
• Excellent communication across technical and business teams
Enhance operational workflows and elevate customer support using data-driven solutions as Operations Lead at Tonal.
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📌 Operations Lead for Customer Care at Tonal (Toronto)
🏢 Tonal
📍 Toronto