Serve as the primary contact at the Animal Care & Control Centre to promote responsible pet ownership. This role requires navigating complex situations and providing high-quality support during emotional times.
The City of Edmonton is seeking a Customer Service Representative skilled in managing diverse interactions within a public shelter. Responsibilities include educating the community about animal welfare, processing pet license accounts, and offering compassionate assistance during challenging situations. Your work is crucial for community safety and pet reunification, requiring both administrative attention and emotional resilience.
Key Responsibilities:
• Educate community on pet ownership and relevant regulations
• Manage and update pet license accounts and billing




• Provide de-escalation during high-stress situations
• Assist with lost pet resources and referrals
• Conduct secure animal intakes using Fear Free methods
Requirements:
• High school diploma or administrative certification
• Minimum 2 years in customer service
• Experience managing financial transactions
• Handling animals in a shelter or similar setting
• Demonstrated emotional resilience
Support animal welfare and community education as a Customer Service Representative in Edmonton.
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📌 Animal Care Customer Service Representative (Edmonton)
🏢 City of Edmonton
📍 Edmonton