Drive exceptional service as a Bilingual Customer Support Specialist focused on resolving client issues and ensuring order accuracy in a full-time role. Engage with logistics and finance teams to maintain seamless operations.
In this position, you will utilize your expertise in customer service, order management, and problem resolution. With three years of experience and fluency in both French and English, you will tackle customer inquiries effectively while supporting the sales team. Your role is pivotal in ensuring smooth communication between departments and swift order fulfillment.
Key Responsibilities:
• Respond promptly to customer inquiries through calls and emails
• Handle order entry and ensure product delivery meets requirements




• Collaborate with logistics, warehouse, and finance teams
• Keep detailed records of sales activities in the CRM system
• Process returns and replacements efficiently
Requirements:
• High School Diploma or equivalent
• Three years of customer service experience
• Fully bilingual in French and English
• Proficiency in Microsoft Office suite
• Robust organizational skills and attention to detail
Enhance customer satisfaction and streamline order processes as a key member of the support team.
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📌 Bilingual Customer Support Specialist (Montreal)
🏢 Metro Wallcoverings
📍 Montreal