Guest Service Associates are the primary greeter and information hub for guests and visitors. They are responsible for welcoming visitors, managing check-ins/outs, handling reservations, answering inquiries, resolving complaints, processing payments, and coordinating with other staff (housekeeping, maintenance) to ensure a smooth, comfortable, and positive guest experience from arrival to departure.Key ResponsibilitiesGuest Services:Greet guests warmly, check-in/out, issue keys, provide info on amenities/local attractions, handle requests (transport, dining).Administrative Tasks:Manage phone calls, emails, guest records, bookings, and sometimes mail/deliveries.Financial Transactions:Process payments (cash, card), balance cash drawers,



post charges to guest accounts.Problem Resolution:Address guest issues and complaints calmly and effectively, escalating complex problems to management.Coordination:Communicate with housekeeping, maintenance, and other departments to meet guest needs.Lobby Management:Maintain a clean, organized, and welcoming reception area.Essential SkillsExcellent customer service & communication.Professional and friendly demeanor.Ability to multitask in a quick-paced environment.Problem-solving and conflict resolution.Proficiency with booking systems and basic office software.Source: Hospitality Online

📌 Guest Services Associate (Osoyoos)
🏢 Watermark Beach Resort
📍 Osoyoos