Join CBI Home Health as a Care Access Representative in North York, Toronto. Manage scheduling and client care coordination in a full-time, onsite role while making a positive impact.In this vital position, you'll ensure smooth scheduling for direct care staff, such as Personal Support Workers and Nurses. Your role involves handling high volumes of calls and data entry, responding to client needs and ensuring continuity of care with exemplary communication and problem-solving skills. This agile contact center environment is designed for individuals who excel in multitasking and relationship building.Key Responsibilities:Utilize scheduling software for care provider assignmentsMeet and exceed call and scheduling KPIsMaintain effective communication with clients and providersCultivate relationships with care providers and familiesUpdate scheduling databases accuratelyRequirements:Minimum Grade 12 education2 years of customer service or scheduling experienceProficient in Microsoft Office SuiteStrong verbal and written communication skillsAbility to work flexible hours, including weekendsSecure your role as a Care Access Representative, where you can enhance scheduling processes and foster relationships in healthcare.

📌 Care Access Representative In North York (Toronto)
🏢 CBI Home Health
📍 Toronto