Enhance your technical career with Ericsson in Ottawa, Ontario as a Support Professional. This role involves troubleshooting complex cloud and infrastructure issues for North American clients.
Ericsson is actively seeking a Support Professional to join its Ottawa team. You will leverage your expertise in Linux, OpenStack, and cloud solutions to diagnose customer-reported issues effectively. This role entails mentoring new team members and contributing to a team-oriented work environment focused on innovative problem-solving.
Key Responsibilities:
• Diagnose and troubleshoot customer cloud and infrastructure issues
• Maintain Ericsson Cloud products on Linux and OpenStack
• Manage workloads using Docker and Kubernetes, including OpenShift




• Operate data center network infrastructure and load balancers
• Automate operations using Bash, Python, and Ansible scripts
Requirements:
• Bachelor’s degree in Engineering or related field
• 8+ years in support services and operations
• 10+ years of cloud technology expertise
• Strong background in networking and monitoring tools
• Excellent communication and mentoring abilities
Bring your problem-solving skills and cloud expertise to Ericsson’s dynamic team in Ottawa.
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📌 Support Professional at Ericsson Ottawa
🏢 Ericsson
📍 Ottawa