Position Overview

Position ID: 36185

Position: Bilingual Customer Service Representative (English/French)

Location: Aurora, Ontario

Work Type: Hybrid – 2 days/week in office, 3 days WFH (initial on-site training required)

Employment Type: Full-time, Permanent

Compensation: $50,000 – $55,000 + Comprehensive Benefits & RRSP Matching

About Our Client

Our client is a nationally recognized Canadian leader in retail marketing services, print production, and campaign fulfillment, supporting some of Canada's most established retail and consumer brands. They are seeking a Bilingual Customer Service Representative to join their Aurora-based team. This position supports retail stores and marketing programs by responding to inquiries, investigating order and delivery issues, and coordinating with internal teams to resolve customer concerns.

Responsibilities

- Provide customer service in French and English by phone and email to retail stores and central office teams
- Investigate questions about marketing materials, campaign shipments, order status, and store eligibility
- Use multiple systems to review store information, inventory, order history, and campaign details to identify and resolve issues
- Support sales orders from entry through warehouse fulfillment and delivery, including shipment tracking
- Coordinate with project management,



warehouse, and internal support teams to address discrepancies and customer requests
- Record customer communications, resolutions, and escalations accurately in tracking systems
- Identify recurring problems, document solutions, and meet customer service KPIs and service-level expectations
- Prioritize multiple customer requests while maintaining responsive, accurate service

Qualifications

- Fluent in both French and English, written and spoken, with professional communication skills in both languages
- Completed post-secondary education
- Minimum 2 years of relevant customer service experience in a fast-paced environment
- Strong computer skills and ability to learn and navigate multiple business systems; proficiency with Microsoft Office, especially Excel
- Experience or familiarity with CRM, order management, inventory systems, or online portals
- Ability to investigate discrepancies, interpret order quantities and tracking information, and solve problems logically
- Excellent attention to detail, organization, professionalism, and ability to manage competing priorities
- Experience in supply chain, logistics, distribution, order management, print, or promotional products is an asset

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📌 Bilingual Support Centre Representative (Aurora)
🏢 Recruiting In Motion - Eastern Ontario
📍 Aurora