BMO is seeking a Manager - AI Operations to lead monitoring, optimization and governance of AI-enabled capabilities within the Virtual Connect contact centre, including Amazon Connect analytics and IVR. You will work with product, technology, analytics and risk to deliver measurable business value and ensure enterprise standards.
The role involves partnering with stakeholders to interpret results, manage risk, and develop communications for leadership while building plans for AI operations and
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📌 AI Operations Lead for Contact Center Excellence (Quebec City)
🏢 BMO
📍 Quebec City
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