Enhance customer interactions with CAA Niagara as a full-time Customer Experience Coordinator in Thorold, ON. Drive improvements across multiple departments while ensuring an outstanding experience for both internal and external customers.This full time, 12-month contract role involves reporting to the Member Services Manager. You will analyze customer feedback, conduct quality assurance assessments, and provide coaching to optimize service standards.
Strong communication and conflict resolution skills are essential for delivering exceptional experiences while supporting managers with cross-departmental initiatives.Key Responsibilities:Analyze Medallia survey data for actionable insightsRespond to customer detractors and resolve issuesFacilitate training for team members on loyalty programsCreate and manage a FAQ register with pro tipsSupport escalation processes across departmentsRequirements:Minimum 5 years in customer service rolesExperience in training adult learnersProficient in Microsoft Word, Excel, and PowerPointStrong conflict resolution and interpersonal skillsAttention to detail and adaptabilityElevate customer satisfaction through effective communication, training, and quality assurance in this key role at CAA Niagara.