Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. At Neighbours & Nightingale Cafés , we bring people together through great coffee, delicious food, and warm, positive-natured service. We are looking for an enthusiastic and hands‑on Café Supervisor to support the Café Manager in the day‑to‑day running of our café, ensuring every guest enjoys a welcoming and memorable experience. As our Café Supervisor , you will lead by example, motivate and support the team, and ensure our café operates smoothly and efficiently. From maintaining exceptional service and product quality to overseeing daily operations, stock management, and health and safety standards, you will play a key role in creating an environment where both our guests and team members feel valued. Job Responsibilities Team Leadership & Guest Experience Supervise, motivate,



and support the café team to deliver consistently high standards of service. Lead by example, providing friendly, attentive, and professional service to every guest. Coordinate the team during busy service periods, ensuring smooth and efficient operations. Ensure guests are warmly welcomed, orders are taken accurately, and service is delivered to the highest standard. Engage with guests throughout their visit, responding promptly to requests, feedback, and concerns. Handle guest complaints professionally, resolving issues where possible and escalating them to management when required. Coach and develop team members, enhancing their service skills, product knowledge, and confidence. Support the induction and training of new team members, helping them feel welcome and prepared for their role. Encourage the team to promote and upsell our coffee, beverages, pastries, food items, and other café offerings. Ensure cash handling and electronic

📌 Cafe Supervisor, Neighbours (Calgary)
🏢 Starwood Hotels
📍 Calgary