Definity is the parent company to some of Canada's most long-standing and creative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.The OpportunityJoin our growing Auto Claims team and manage complex and commercial auto claims while delivering exceptional customer service. This role offers the opportunity to apply your claims expertise, collaborate with key stakeholders, and make a meaningful impact through effective claim resolution.What to ExpectProvide prompt, courteous, accurate and fair claims service to all customers, internal and externalManage complex and/or commercial auto claimsFully explain the claim process to all customers in a way they'll easily understandInterpret and apply policy wordings to determine appropriate coverage under a customer's policyEnsure all claims are promptly and fully investigated, collaborating with fraud investigators when necessaryWork with the customer, broker, and preferred vendors to determine the best way to resolve the claimMaintain detailed file records by entering pertinent data into the appropriate systemsProcess claims payments within your authority levelInitiate salvage and subrogation procedures on assigned claimsAchieve the targeted number of assigned claims per year,



while living our core values and meeting competenciesAchieve and maintain a file disposition rate of 100% on a monthly basisWhat You BringWhether you're dealing with customers or co-workers, you're always professional, friendly and courteous.Bilingualism Requirement: Candidates must be fully bilingual in both English and French, with strong verbal and written communication skills in both languages.Preferably, you have a University degree in any discipline or a college diploma or the CIP designationMinimum of 3 years experience handling automobile physical damage claims of moderately complex to complex in natureAdvanced knowledge of claims processes and procedures, including experience in both tort and DCPD provincesYou excel under and are comfortable with changeA demonstrated ability to work efficiently in a high volume, fast-paced environmentStrong analytical and decision-making skills-detail-oriented and highly organizedA high proficiency with Windows based programs with excellent keyboarding skillsYou are team oriented - you value collegiality and accomplishing goals togetherYou're an excellent communicator (written and verbal) and an even better listenerSalary Range: $51,300 - $94,400High degree ofproficiencywith Englishrequiredto service customers, both internal to the company and external,



across Canada.Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.This position is being posted to fill an existing vacancy.What's in it for you?Company share ownership programIncentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.Pension and savings programs, with company-matched RRSP contributionsPaid volunteer days and company matching on charitable donationsEducational resources, tuition assistance, and paid time off to study for examsFocus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parentsWellness and recognition programsDiscounts on products and servicesGo ahead and expect a lot - you deserve it.It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by [email protected] part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.Background checksThis role requires successful clearance of background checks (including criminal checks and leadership references).

📌 Sr Representative, Auto Physical Damage (Montreal)
🏢 Definity Financial
📍 Montreal