Start your journey with Cozey as a Customer Happiness Expert, specializing in delivering outstanding support across diverse channels! This role focuses on customer interaction and issue resolution.Cozey seeks enthusiastic individuals for a vital role in enhancing customer experiences within the e-commerce sector. As a Customer Happiness Expert, you'll engage directly with customers, becoming a product specialist and a key resource for addressing their needs. This position lays the groundwork for your career, leading to future opportunities in various departments.Key Responsibilities:Interact with customers through email, chat, and phoneBe knowledgeable about Cozey products and promotionsAddress and resolve customer issues quicklyFollow up post-interaction to ensure satisfactionWork with the operations team to manage special requestsRequirements:Minimum one year of experience in customer serviceBilingual proficiency in English and French requiredComfortable using AI and creative tools in serviceRequired availability from 8AM to 12AM EST, all weekPrevious experience in a contact center a plusHelp shape exceptional customer experiences while growing your career at Cozey!

📌 Customer Happiness Expert At Cozey (Montreal)
🏢 Cozey
📍 Montreal